Account Manager/CSM at leading e-commerce SaaS Vendor (German)

  • Location

    Berlin, Germany

  • Sector:

    Customer Success

  • Job type:

    Direct hire

  • Salary:

    60,000€ + commission + many benefits

  • Contact:

    Philip Teltz

  • Job ref:

    15561

  • Published:

    about 1 year ago

  • Expiry date:

    2018-07-15

A leading e-commerce vendor, and exclusive partner of Adaptive, with offices in London and Berlin is looking at growing the Account Management team in Berlin. With great sustainable and strong growth in the past years, more and more clients in the DACH Region are looking for AM services.
 

What You’ll Do: 

  • Accountable for all facets of customer success, retention, and growth, working as a strategic member of the team to enhance post-sales customer activity, including aspects of customer on-boarding, customer support, customer success, professional services, and account management, with the ultimate objective of improving the retention, success, and growth of our customer base
  • Work closely with other divisions (e.g. sales, product development, marketing, etc.,) to improve and enhance the customer experience, and to ensure close collaboration with our sales team to identify and nurture opportunities for expansion as part of our go-to-market strategy
  • Define and improve the customer lifecycle for our clients from self-service to managed-service accounts, and establish baseline metrics for measuring and improving customer progress through this lifecycle
  • Provide timely, accurate, and useful analyses concerning the status of our customer base.

 

If you would like to know more, get in touch!