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Customer Success Manager

Customer Success Manager – London

£57k OTE

A recently funded MarTech SaaS business who offer B2B solutions including social media management, social listening, and employee advocacy.

THE COMPANY

  • A global company with offices in the UK, Israel and the US, looking to double headcount in the UK in the next year.
  • They help businesses to utilise social data to improve the customer experience and increase revenue growth.
  • Integrated with a number of CRM and analytics systems such as Marketo, Salesforce, and Google Analytics to allow businesses to understand what social content customers find most engaging and improve the customer experience.

  • THE ROLE

  • Deal with the post sales process from implementation and onboarding, to analysing and strategizing the accounts with a focus on growth and retention.
  • Understand each clients business needs and what they want to get out of the platform.
  • Monitor and create a unique plan with each client, making sure they are getting the most out of the platform.

  • If you are an experienced Account Manager or Customer Success Manager then we would love to hear from you!