Our HRTech SaaS client is seeking an experienced Customer Success Manager who meets the following qualifications.
Responsibilities:
- Manage client relationships and ensure client satisfaction and retention from deployment phase and on
- Learn customer’s technical and business environments as related to the success of the implementation
- Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution
- Share best practices to ensure informed decisions are being made
- Train the customer on the self-service aspects of the platform
- Ensure customer buy-in throughout the process
- Ensure on-time, on-budget delivery to the customer
- Analyze customer’s data inputs for trends, distribution, and other statistical aspects
Requirements:
- Prior experience in increasing customer satisfaction, adoption, and retention
- Prior history working for a SaaS company, large systems integration firm, or consultancy
- Proven ability to drive continuous value
- Experience working with Fortune 500 clients
- Impeccable written and verbal communication skills and excellent presentation skills
- Detail-oriented and analytical
- Strong team player and self-starter
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly
- Excellent troubleshooter
- Excellent time management skills for yourself and others
- Availability for some travel is required
- Technical Requirements:
- Prior experience setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.)
- Knowledge of SQL queries – a plus
- Prior experience in systems integration – a plus