Customer Success Manager - HRTech - SaaS - NYC

  • Location

    New York, United States

  • Sector:

    HRTech

  • Job type:

    Direct hire

  • Salary:

    155000

  • Contact:

    Taylor Reid

  • Job ref:

    17470

  • Published:

    5 months ago

  • Expiry date:

    2020-05-13

Our HRTech SaaS client is seeking an experienced Customer Success Manager who meets the following qualifications.

Responsibilities:

  • Manage client relationships and ensure client satisfaction and retention from deployment phase and on
  • Learn customer’s technical and business environments as related to the success of the implementation
  • Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution
  • Share best practices to ensure informed decisions are being made
  • Train the customer on the self-service aspects of the platform
  • Ensure customer buy-in throughout the process
  • Ensure on-time, on-budget delivery to the customer
  • Analyze customer’s data inputs for trends, distribution, and other statistical aspects

Requirements:

  • Prior experience in increasing customer satisfaction, adoption, and retention
  • Prior history working for a SaaS company, large systems integration firm, or consultancy
  • Proven ability to drive continuous value
  • Experience working with Fortune 500 clients
  • Impeccable written and verbal communication skills and excellent presentation skills
  • Detail-oriented and analytical
  • Strong team player and self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Excellent troubleshooter
  • Excellent time management skills for yourself and others
  • Availability for some travel is required
  • Technical Requirements:
    • Prior experience setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.)
    • Knowledge of SQL queries – a plus
    • Prior experience in systems integration – a plus