Implementation Manager at leading e-commerce SaaS Vendor

  • Location

    Berlin, Germany

  • Sector:

    Sales Engineering

  • Job type:

    Direct hire

  • Salary:

    50,000€ + 10% Bonus + Benefits

  • Contact:

    Philip Teltz

  • Job ref:

    15320

  • Published:

    about 1 year ago

  • Expiry date:

    2018-05-21

A fast growing and established e-commerce vendor is in need for a further implementation consultant to handle the implementation of new clients and ensure a smooth implementation process. The seniority is very flexible for this role- a more junior candidate or a experienced veteran - both types of profiles are of interest and the salary range reflects that. 

In this role, you will lead and manage all phases of the deployment life cycle including project scope, client requirements, design, implementation and testing. Being part of the launch team, you will be handling up to 20 implementations simultaneously. The average implementation has a duration of 4-6 weeks - some have taken much longer, others shorter than that. A technical background is not required but def. a "nice to have" - the coding is limited to Frontend changes. Strong Excel skills are a requirement if HTML/Java coding skills are not sufficient.  

Career progression/development is very steep - given the growth of this vendor a Teamlead/management position is possible within a 1-2 year period. 
 

Primary Responsibilities:

· Launch customers quickly and effectively 

· Working with small self-service all the way to enterprise level clients

· Manage the launch and integration for as many as 20 clients at once, appropriately setting client expectations, and improving processes

· Develop training documentation and conduct online, web-based training for clients including but not limited to the delivery of instructional videos and webinars

 

If you are interested in this role, contact me and I can disclose client + further information.