Partner Manager - APAC

 

POSITION SUMMARY & PURPOSE

As Partner Manager for the APAC territory, you will execute the strategy for our partner program to grow and expand the company’s Safety, Infrastructure and Geospatial divisions to new verticals and territories.

You are driven to achieve tasks within a set period and have a passion to provide outstanding customer relationship management to recruit, onboard, manage and enable the company’s partner program adding real commercial value in the APAC region. As an individual, you will take pride in being an integral part of a regional office and Business eco-system, willing to step outside the standard tasks and duties as required for the overall benefit of the Business.

The suitable candidate will be an individual who is genuinely proactive and flexible to work beyond the set requirements of the role to create positive partner outcomes that drives results aligned with the strategic business goals. In this role, no two days will be the same. You will be balancing responsibilities across multiple business areas.

 

OBJECTIVES / MAIN ACTIVITIES

Your main objective is taking responsibility for the APAC partner program in the SIG division, maintaining the relationship of new and existing partners. You look to find beneficial connections and use those to set up opportunities for company’s growth. Your responsibilities will include, but are not limited to:

• • Ensure the annual renewal of all partner contracts through quote generation and upselling of multi-year renewals

• • Completing the setup of yearly partner plans

• • Organisation of partner update sessions every 6 weeks using road maps and use cases

• • Ensuring growth of partner program by generating new potential partners

• • Transacting smaller sales deals to allow the APAC sales team to focus on their larger deals

• • Work hand in hand with the sales team growing the partner pipeline

• • Delivery of all partner support documents including tender support documents and product related documents (origin, quality, etc.)

• • Prepare and execute annual partner feedback surveys, passing on feedback and recommendations to management and other key business stakeholders

• • Organisation of public trainings

• • Conducting market analysis

• • Management of other partner relationship, including Geoworks, ITSS

• • Assisting partners with questions on license delivery, partner portal etc. ensuring timely communication

• • Work with the marketing team in the organisation of the annual Partner Day and APAC User Conference

• • Achieve revenue targets through procurement of new and existing partners

• • Acting as the point of contact for all partners, presenting with great customer service and professionalism

• • Travel in the APAC region for prospect meetings if required

• • Ensure you meet the expected standard of timely responsiveness to partner enquiries, redirecting calls as required to the relevant business area

• • Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships

 

Administrative duties will include but are not limited to the above-mentioned items. The successful Partner Manager will be flexible, enthusiastic, and driven.

 

ATTRIBUTES REQUIRED

• • Strong abilities in communication, relationship building, negotiation, and critical thinking

• • A natural people-person with confidence presenting to partners at trade shows or seminars

• • Keeps up to date with technology/industry trends to understand the market and customer needs

• • Seeks accountability and feedback

• • Can-do attitude: people orientated with positive interpersonal skills

• • Autonomous and proactive in nature; proactive in approach to communication and problem resolution

• • Naturally responsive and collaborative; efficient in providing information and updates on tasks and plans as required

• • Collaborative team player who takes pride in seeing team perform and Business succeed, pushes for group success

• • Genuine, open, and honest by nature

• • Calm under pressure, demonstrates patience and diplomacy

• • Flexible and ambitious; eager to learn, improve and contribute to multiple business areas

• • Excellent customer service and customer focus (both internal and external customers)

• • Teamwork and flexibility to work beyond set role for the benefit of the overall team

• • Demonstrates commitment to continuous improvement and increased engagement

• • Highly ethical; operates with and drives quality awareness; maintains strict confidentiality and privacy in all Business matters

• • Enhances organisational success by understanding how people and relationships function in a work context, commercial and business awareness

• • Demonstrates company’s APAC’s key attributes of Professional, Accountable, Resilient, Team-Player, Customer-Focused, Innovative and operates with a Sense of Urgency

SKILLS AND ABILITIES

• • Coordination & planning skills

• • Confident individual with strong training & presentation skills

• • Excellent time management, ability to work to deadlines

• • Experience with managing client relationships

• • Self-motivation and a competitive, results-driven, and pro-active attitude

• • Proactively addresses problems and often innovates

• • Exceptional communication skills (via phone, email, and in-person); strength with both written and verbal communication

• • Strong interpersonal skills to work with a wide variety of people

• • Ability to build rapport, healthy working relationships, and networks effectively

• • Ability to collaborate with multiple stakeholders with varying levels of seniority and technical understanding

• • Strong problem-solving abilities and analytical skills

• • Strong sense of accountability to own and follow up on tasks through to completion

• • Excellent attention to detail and reporting ability

• • Strong stakeholder management and expectation setting ability

• • Resourceful with exceptional organisational skills

• • Resilient and able to work with changing priorities, planning, and strategizing around competing priorities, able to multi-task with ease

• • Time-management skills; strong ability to prioritise and meet deadlines without compromising attention to detail and quality of output

• • Flexibility and willingness to operate outside of standard duties as required to meet customer and business requirements

 

QUALIFICATIONS & EXPERIENCE REQUIRED

• • Tertiary level qualification in Business or other relevant discipline

• • Minimum of 3-5 years’ experience in a Marketing, Sales, Customer Experience or Customer facing type role in the ASEAN region

• • Experience working with/at a system integrator is a plus

• • Previous experience in a multi-faceted role in a complex matrix reporting environment

• • Strong administration and coordination experience in a customer facing environment

• • Intermediate computer literacy skills including MS Office suite (Excel, Word, PowerPoint, Outlook)

Note: Only applicants with the right to work in Singapore without visa sponsorship (Citizens/Permanent Residents) may be considered for the role due to local restrictions. Thank you for your understanding in advance.

joseph.lam@adaptivetech.io

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