Customer Success & Account Managers

Adaptive understand the integral role that Customer Success and Account Managers play within our clients business. We're connected and networked with the high performing talent, which will help take your relationships further.

We recruit across the full spectrum, including focusing on professionals with market vertical expertise.

Growth
We screen all candidates to understand the customer book they managed, but what they did with it. Our focus is on Customer Success professionals who demonstrate an ability to meaningfully grow an account base.

Technical Skills
For technical customer-facing roles our team works to match product knowledge with client service skills, enabling candidates to hit the ground running with minimal ramp-up time.

Portfolio
We provide clients detailed insight into candidates' previous account books, identifying synergies and working to ensure that strong prior performance will transfer into a new role.

Environment
Our candidate search process balances corporate background with competencies and achievements, minimizing risk for clients. A rockstar CSM with an enterprise employer won't necessarily shine as brightly in a start-up team.

Active jobs

Account Manager - SaaS

Remote
Switzerland
94.5k CHF base / 135k CHF OTE
We are looking for an Account Manager to join a Series C HRTech/Internal Communication SaaS company. Fluent German required. COMPANY: - HRTech/Comms SaaS Platform - $200m funding, Series C - Delivering consecutive record quarters - No layoff/redundancy rounds have been made by the business - Primarily working in the verticals of retail, healthcare, hospitality, manufacturing and construction. ROLE - Account Manager - Managing around 40 customers. - Responsible for the commercial side of existing business; renewals and upselling. - Hybrid working from Zurich office - Joining a team that achieved 126% last year! Salary is 91k-97.5k CHF base / 140k-150k CHF OTE If you have 2+ years of Account Management experience in SaaS, live near Zurich (or willing to relocate) and speak German then please get in touch!