Customer Success & Account Managers

Adaptive understand the integral role that Customer Success and Account Managers play within our clients business. We're connected and networked with the high performing talent, which will help take your relationships further.

We recruit across the full spectrum, including focusing on professionals with market vertical expertise.

Growth
We screen all candidates to understand the customer book they managed, but what they did with it. Our focus is on Customer Success professionals who demonstrate an ability to meaningfully grow an account base.

Technical Skills
For technical customer-facing roles our team works to match product knowledge with client service skills, enabling candidates to hit the ground running with minimal ramp-up time.

Portfolio
We provide clients detailed insight into candidates' previous account books, identifying synergies and working to ensure that strong prior performance will transfer into a new role.

Environment
Our candidate search process balances corporate background with competencies and achievements, minimizing risk for clients. A rockstar CSM with an enterprise employer won't necessarily shine as brightly in a start-up team.

Active jobs

Senior Project/Program Manager - SaaS

Remote
Switzerland
130k-150k CHF
We are looking for a Senior Project/Program Manager to join a Series C HRTech/Internal Communication SaaS company. COMPANY: - HRTech/Comms SaaS Platform - $200m funding, Series C - Profitable business! (rare for Series C) - Delivering consecutive record quarters - No layoff/redundancy rounds have been made by the business - Primarily working in the verticals of retail, healthcare, hospitality, manufacturing and construction. ROLE - Senior Strategic Project/Program Manager position. - Working alongside their Customer Success team to lead projects with key clients. - Covering a variety of projects including onboarding, implementation, engagement, expansion etc. - Access to Zurich office, but can be based from anywhere in Switzerland. - Salary range is 130k-150k CHF. REQUIREMENTS - Experience working in a SaaS company. - Experience in project management. Covering delivery, implementation, strategy or professional services. - Fluent German. #LI-OW1 #LI-Remote  

Hubspot Onboarding Specialist

Remote
United Kingdom
28000
HubSpot Onboarding Specialist Remote within UK Circa £28k We are working with one of the longest serving Official HubSpot On-boarding Partner's in the EMEA region, who have achieved the prestigious Elite Status.  THE COMPANY: - A 5* rated agency providing technology, consultancy services and growth strategies to help you reach revenue goals, using the Hubspot Solutions. - Not only to they help their customers on the implementation and training of the CRM software, but they also go on to help with the Go To Market Strategy, setting up their customers long term goals for success. - Remote first policy within the UK - The company offer many benefits surrounding work life balance and wellbeing. - Progression opportunities. THE ROLE: - To support the Hubspot Technician and Onboarding team in delivering consulting services to clients involved across all stages of their HubSpot journey’s. - Training users on the hubspot platform during onboarding. - Working with colleagues in the leadership, tech/data and project management teams, a highly collaborative environment to ensure the best level of service and delivery to customers. If you have 1+ yr hubspot experience, either from a Hubspot Partner Agency or an in-house CRM manager then I would love to hear from you! #LI-LG1 #LI-remote laetitia.gibbs@adaptivetech.io **REMOTE WITHIN THE UK ONLY!**

Account Manager - SaaS

Remote
Switzerland
94.5k CHF base / 135k CHF OTE
We are looking for an Account Manager to join a Series C HRTech/Internal Communication SaaS company. COMPANY: - HRTech/Comms SaaS Platform - $200m funding, Series C - Delivering consecutive record quarters - No layoff/redundancy rounds have been made by the business - Primarily working in the verticals of retail, healthcare, hospitality, manufacturing and construction. ROLE - Account Manager - Managing around 40 customers. - Responsible for the commercial side of existing business; renewals and upselling. - Joining a team that achieved 126% last year! Salary is 94.5k CHF base / 135k CHF OTE If you have 2+ years of Account Management experience in SaaS and speak Swiss German then please get in touch!